At Fashion Jewellers, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, our Refund & Returns Policy is designed to provide you with a smooth and transparent experience.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

  • Unused and in original condition
  • Returned in original packaging
  • Accompanied by proof of purchase

Items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Earrings (for hygiene reasons)
  • Personalised or custom-made jewellery
  • Items purchased on final sale or clearance

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved:

  • Refunds will be processed to the original payment method
  • Please allow 5–10 business days for the refund to reflect

Shipping costs are non-refundable unless the item received is faulty or incorrect.

Exchanges

We currently offer exchanges only for defective or damaged items. If you need to exchange an item, please contact our support team.

Faulty or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear images of the issue. We will arrange a replacement or full refund at no additional cost.

Return Process

To initiate a return:

  1. Contact our support team at support@fashionjewellers.co.uk
  2. Provide your order number and reason for return
  3. Follow the return instructions provided

Please note that customers are responsible for return shipping costs unless the item is faulty or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact us:

Location: United Kingdom

We appreciate your trust in Fashion Jewellers and remain committed to delivering quality, elegance, and exceptional service.